uBeads

At beU, we take pride in our commitment to quality, safety, and hygiene. Every product is made from high-grade medical silicone and ABS under the strictest manufacturing standards. Each item is carefully inspected before it reaches you, so quality concerns are extremely rare.

Due to the intimate nature of our products, and to ensure the health and safety of all customers, we do not accept returns or exchanges once the packaging seal has been broken, unless there is a verified defect in the product itself.

We appreciate your understanding and encourage you to reach out if you have any concerns — your comfort and satisfaction are our top priority.

At beU, we uphold the highest quality standards. Our products are made with premium medical-grade silicone and high-grade ABS, ensuring safety, durability, and exceptional performance. Because of our strict quality control, defects are extremely rare.

However, for your peace of mind, we offer a 1-year limited warranty that covers any functional issues caused by manufacturing defects.

Please note: This warranty does not cover damage caused by long-term wear, improper use, or failure to follow the user instructions. Cosmetic wear and tear are also excluded from the warranty coverage.

Please fully charge before first use and clean thoroughly before and after each use with mild soap or a dedicated toy cleaner. Avoid using alcohol or abrasive cleaners.

At beU, we’re more than a product — we’re your wellness partner. Whether you're unsure which product fits your needs, need guidance on how to use or clean your device, or want to understand your warranty coverage, our team is here to support you with empathy, discretion, and respect.

We understand these are personal items, and your comfort matters. Don’t hesitate to reach out — every question or comments is welcome, and every customer is valued.